Support Services
Trusted support services
As a valued customer you've already seen the benefit of choosing superior industrial hardware, but failures do happen, and therefore to maximise the availability of the system, we offer a range of support services to further reduce the cost of downtime and minimise disruption to your business.
Support Services
- Telephone, email support as standard 1st response within 2 business hours
- Escalation to site visits
- Supplier escalation as deemed necessary
- Monthly/quarterly Technical review meetings
- Service Level Agreements
Business Benefits
- Minimised downtime
- Reduced business running cost
- Fixed, budgeted cost
Support Services
To ensure long-term system performance and reliability we offer our customers a comprehensive range of support.
Technical Support
We provide fast, reliable support to keep your system running smoothly.
- Phone and email support with a first response within two business hours.
- On-site support available when needed, along with supplier escalations.
- Service-Level Agreements (SLAs) customised to meet your specific needs, with monthly or quarterly reviews and performance reports.
Product lifecycle Management
We proactively manage the lifecycle of your system, monitoring components and managing transitions when parts reach end-of-life. This includes seamless upgrades to next-generation components without downtime. Through our strong partnerships with manufacturers, we ensure long-term availability of critical components, keeping your system operational beyond the typical lifecycle.
Stock Holding Services
We offer flexible stock-holding services, ensuring you have access to custom-built solutions exactly when you need them. This allows for flexible deployment of ready-to-use systems and easy scalability using pre-configured, stored systems.