Support & Managed Services

As a valued Distec customer you've already seen the benefit of choosing superior industrial hardware but failures do happen and therefore to maximise the availability of the system Distec offer a range of Managed Services to further reduce the cost of downtime and minimise the disruption of hardware related failures to your business.

Distec's Managed Services can include the following attributes:-

  • Telephone, email support as standard
  • Escalation to site visits
  • Supplier escalation as deemed necessary
  • 1st response with 2 hours
  • Monthly/Quarterly Reports
  • Technical Review meetings

Business Benefits

  • Minimised downtime
  • Reduced business running cost
  • Fixed, budgeted cost

Support Links


Distec Ltd
Huntsman Drive
Northbank Ind. Park
Manchester
M44 5EG
England

Tel: +44 (0)161 777 4273
Fax: +44 (0)161 777 8877
Email: [email protected]

Returns


If you want to return a product to us, please:-
1) Log into My Account
2) Click RMA from the menu
3) Choose the order containing the product(s) you wish to return and follow the instructions thereafter.

Remember, if you need help, we're just a phone call away.

Service Levels

P1

- 24Hr Replacement with On Site Bonded Stock

Next day* replacement of any component or system** covered under the contract on a service exchange basis to the designated site to replace the bonded stock utilised to facilitate the repair. All outbound and inbound shipping costs are included along with all repairs.

P2

- 24Hr Replacement with Bonded Stock held at Distec

Advance next day* replacement of any component or system** covered under the contract on a service exchange basis to the designated site. All outbound and inbound shipping costs are included along with all repairs.

P3

- Totally Customised Solution

A totally customised support offering tailored to your needs when the standard offering need enhancements, such as:-

  • 24/7/265 cover
  • Extended hours
  • On site engineers required
  • Data Backup
  • 3rd party support eg Stratus

P4

- Return to Base Extended

An extension of the suppliers normal RTB warranty to cover additional 1-3 years with no guarantee of repair times and no advance replacements but providing longevitiy of product support and system lifecycles

P5

- Return to Base

Standard manufacturer's warranty with no guarantee of repair times and no advance replacements but with the additional email/telephone diagnostic support from the Distec support team



* extended to 48Hr for Ireland and northern Scotland - carrier dependant
** If log received before 3pm