Support Services

Trusted support services

As a valued  customer you’ve already seen the benefit of choosing superior industrial hardware, but failures do happen, and therefore to maximise the availability of the system we offer a range of support services to further reduce the cost of downtime and minimise disruption to your business.

         

Support Services  Business Benefits
  • Telephone, email support as standard
    1st response within 2 business hours
  • Escalation to site visits
  • Supplier escalation as deemed necessary
  • Monthly/quarterly reports
  • Technical review meetings
  • Service Level Agreements
  • Minimised downtime
  • Reduced business running cost
  • Fixed, budgeted cost

 

 

How to Contact Technical Support:

 

Complete our Contact Us form

Tel: +44 (0) 161 777 8866

RMA Request Form

Complete our online Return Merchandise Authorisation (RMA) form to obtain authorisation to returm products purchased from Distec Ltd.

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